February 19, 2016
Reading Time: 2 minutes I was the victim of an airline delay this week. And all I needed was an apology and a smile. The weather was bad and stuff happens. I get that. But the women at the American Airlines desk at Newark Airport were stressed-out and pissed-off and didn’t smile ONCE at passengers as they waited for two […]
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February 17, 2016
Reading Time: 2 minutes Can quantity and quality co-exist? Yesterday, I posted about infobesity and infoxication — the over-consumption of data. We are living in a quantity world. People need to have a few jobs or specialties to make ends meet. Big brands need to diversify their product lines in order to grow, while trying hard not to jump the shark and […]
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