Bad Girl, Good Business

Of Lions, Lambs, and Humans

Reading Time: 1 minute As the idiom goes, “March comes in like a lion and goes out like a lamb.” What does that have to do with business (other than choice of attire)? Animal behavior, like human behavior, can be very predictable at times but, when faced with threats or stressful situations, we can often lapse into animal mode […]

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Smile at Me (Please!)

Reading Time: 2 minutes I was the victim of an airline delay this week.  And all I needed was an apology and a smile.  The weather was bad and stuff happens. I get that. But the women at the American Airlines desk at Newark Airport were stressed-out and pissed-off and didn’t smile ONCE at passengers as they waited for two […]

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