Bad Girl, Good Business

A Formula for Greatness: Join the Culture Club!

Reading Time: 3 minutes No, I’m not talking about that band of the 1980’s. Although the lyrics, “Do you really want to hurt me?” sung by Boy George could certainly apply to at some of the corporate cultures I lived within. Less than a third of employees feel “engaged” in their jobs. How sad is that? Before you disengage, read […]

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Smile at Me (Please!)

Reading Time: 2 minutes I was the victim of an airline delay this week.  And all I needed was an apology and a smile.  The weather was bad and stuff happens. I get that. But the women at the American Airlines desk at Newark Airport were stressed-out and pissed-off and didn’t smile ONCE at passengers as they waited for two […]

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